Frequently Asked Questions
Everything you need to know about shopping with Pearl River Mart.
What are your shipping rates and delivery times?
We offer standard and expedited shipping options. Standard shipping typically takes 3-7 business days within the continental United States, with rates calculated based on order weight and destination.
What is your return policy?
We accept returns on most items within 30 days of purchase, provided they are in their original packaging and unused condition. Please note that certain items, such as food and personal care products, are final sale.
Do you ship internationally?
Currently, we primarily ship within the United States. For international inquiries, please contact our customer service team to see if we can accommodate a special shipping request to your country.
How can I track my order?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery progress.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options like PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products authentic and ethically sourced?
Yes, we take great pride in curating high-quality, authentic goods. We work closely with artisans and trusted suppliers to ensure our products meet high standards of craftsmanship and ethical production.